Cancellations and Returns
This page details your statutory rights regarding cancellations and returns, as specified in The Directive of Consumer Rights, 13 June 2014.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. Goods must be returned in the same conditions as sold. Any commissioned or customised items are non refundable.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (for example a letter sent by post, email, or through this web site):
The Scottish Gallery
16 Dundas Street
You can call us on 0131 558 1200 or contact us through our enquiries form.
Model Cancellation Form
You may use the Model Cancellation Form below, but it is not obligatory (you may wish to copy the form into the body of an email or letter). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To The Scottish Gallery, 16 Dundas Street, Edinburgh, EH3 6HZ:
I/we hereby give notice that I/we cancel my/our contract of sale for the following goods:
Ordered on/received on:
Name of customer:
Address of customer:
If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by email) without delay.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, The Scottish Gallery, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.